At The Gumby, we want you to be satisfied with your purchase. If for any reason you are not, we offer a 30-day return and refund policy.
You can make a return by following these steps:
- STEP 1: Contact Customer Service Here.
- STEP 2: Request Refund/Replacement Details.
- STEP 3: Get a Refund or Replacement after we received your ticket.
STEP 1 Contact Customer Service
You should contact our support team by clicking HERE within 30 days of product delivery. The more information you have about the cause of the problem, the more easily you can help to resolve it. If your parcel arrives with any of the following conditions, we kindly offer a free order replacement (without modification) and/or a full refund within 2 business days; there will be no need to return the received item:
- Printed products are not clear, they are blurry
- The print position is not as described on the website
- Item Received is Defective/damaged/poor quality(the blanket may be thin, rough, or have loose stitching)/does not work properly.
- Incorrect or mismatched size.
- Lost/missing items.
- The item received is different from the description or the product customization information.
The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for the issues:
- Request for a refund/replacement is after 30 days of product delivery.
- Pick the wrong size, product, address, custom information, etc.
- Product damaged by misuse, mishandling, or poor maintenance.
- Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
- Personal reason due to personal taste, change of mind, etc.
Please get in touch with us at: [email protected] to start the complaint process.
STEP 2 Request Refund/Replacement Details
Please include the following information:
- Order number
- Customer Information
- Photo(s) of any quality issues or damaged parts of the actual product received.
- Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order).
- Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized).
- Photo(s) of the original shipping label of the received product.
STEP 3 Get a Refund or Replacement after we received your ticket.
Our customer service department will receive information from you and handle your case. Customers can either choose between a “full refund” request and/or a free order replacement (free replacement only available without any order modifications) if the claim is valid and reasonable with our Refund Policy.
- Replacement order: We will send it after receiving the confirmation email, the delivery time is the same as the original order time.
- Refund: If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here’s how long it takes for a refund to appear on your account or statement
At The Gumby, We offer a hassle-free return and refund policy. We’ll provide a full refund and there’s no need to return the received item.
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details
|Refund Method||Time For The Gumby To Your Financial Institution||Financial Institution Processing Time|
|Paypal||Typically Within 5 Minutes||3 – 5 Business Days|
|Credit Card/Debit Card||Typically Within 5 Minutes||5 – 10 Business Days|
Our dedicated customer support team is available to assist you with any questions or concerns related to refunds. You can reach them at: [email protected]
We value your trust in us and strive to ensure that every transaction results in a satisfied customer. Should you have any further questions or require additional assistance, please do not hesitate to contact our customer support team.
Thank you for choosing The Gumby for your shopping needs!