• I’ve placed an order with multiple items recently, can I combine them into one package?

• Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don’t panic if you don’t receive all of your items at once…they will get to you!

• If the items are shipped separately from different warehouses, do I have to pay more shipping fees?

• No, shipping costs will vary depending on the shipping destination and the number of items that you purchase.

• How do I track my order?

• For any assistance, please feel free to contact our Customer Service through email at [email protected]

• When will my order ship?

• We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
• Processing Time: 2 – 3 business days (in regular seasons) or more depending on holiday seasons.

• How long does delivery take?

• We use reliable shipping carriers: USPS/ UPS/ DHL eCommerce/FedEx to deliver your orders, and the available shipping methods include:
  • Standard Shipping: Our standard shipping method delivers orders within 3 – 5 business days after the processing period. Please note that delivery times may vary based on the shipping destination and carrier’s service.
  • Fast Shipping 2 days: If you need your order to arrive faster, we offer an expedited shipping option for an additional fee. Expedited shipping typically delivers orders within 2 business days after the processing period.

• Do you deliver products internationally?

• The Gumby ships products worldwide. Shipping is available in most countries around the world.

• The tracking site says Delivered but I haven’t received my order yet.

• We provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country.
• You can contact our Customer Service for further assistance. Please note that we are not responsible for any stolen packages.

• I tracked down my order and the status says Return to Sender, what should I do?

• In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or doorstep.

• What about PO Boxes, APO, FPO, DPO, and US Territories?

• It’s so sad that we are not allowed to ship to APO, FPO, or DPO addresses.

• Where do we ship from?

• We work with different artists and manufacturers worldwide, so all items are shipped from the warehouse closest to the shipping address provided at checkout.

• Delivery information

• We primarily use UPS/ USPS/ DHL/ FedEx
• Orders shipping outside of the US are typically shipped via DHL Express, though in some cases a local carrier, such as Canada Post, will make the final delivery.
• A few tips: We are unable to send specific delivery information, such as “leave on the back porch” or “please deliver after 4 pm” to the carriers.
• Deliveries normally occur between 8 am and 8 pm, but we are unable to request or guarantee a specific delivery time or window of time.
• Packages delivered within the United States typically don’t require signatures unless they exceed $500 in value or they are custom-made and of high value.

• Our return and refund policy

• Return Policy: At The Gumby, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we offer a straightforward Refunds Policy to ensure a worry-free shopping experience. Day by day, we are dedicated to providing you with diverse products with one-of-a-kind materials to celebrate moments, to tell your personal stories, or to gift the important people in your life. Also, we effectively trained our staff as well as collaborated with our strategic partners to deliver a professional yet strongly individualized customer experience.
• Refund Policy: The Following Reasons are covered by our 30 Days Full Refund/ Free Replacement Police. If you are offered a refund or a replacement order, there will be no need to return the received item:
  • Item Received is Defective/damaged/poor quality(the blanket may be thin, rough, or have loose stitching)/does not work properly.
  • Incorrect or mismatched size.
  • Lost/missing items.
  • The item received is different from the description or the product customization information.
•  Exceptions (No Refund and Replacement): The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for the issues:
  • Request for a refund/replacement is after 30 days of product delivery.
  • Pick the wrong size, product, address, custom information, etc.
  • Product damaged by misuse, mishandling, or poor maintenance.
  • Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
  • Personal reason due to personal taste, change of mind, etc.
  • Products purchased during a sale or any promotion.
•  Read carefully about our Refund Policy here.

• How secure is my personal information?

• The Gumby team adheres to the highest industry standards in order to protect your personal information with the best security solutions.
• Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

• What payment methods do we currently support?

• Payment methods include PayPal and Credit cards.
• PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment.
• PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).:

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.3) You can use PayPal as you want according to the on-screen instructions.

• Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
• The reasons why we suggest you use PayPal: Payment is traceable. By using your PayPal account, you can trace the status of your payment. When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

• Can I pay for delivery?

• Pay on Delivery is an unavailable payment method for all items in our store.

• Your satisfaction is our utmost priority. We want you to have a beyond-expectations shopping experience with us, so we’ve provided this spot to hear anything from you. We welcome any comments, suggestions, praise, or criticism you may have.
• If you need help with an order, please email us at  [email protected]