All invoice details can be accessed through your account under the “Order History” if needed for future reference. Once the order is successfully placed, the invoice will then be sent to the email address on file.
FAQs – Frequently Asked Questions
Placing An Order
If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any emails in your inbox.
If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you Contact Us so we may investigate this for you.
You’ll find a size guide for each of our products here: https://thegumby.com/product-detail/
Please note that in the garment industry, it is common to see a minor variation in garment measurements. It means that there can sometimes be a small deviation (also known as tolerance) from the listed size guide measurements — up to 1 inch (2.54 cm). This type of minor deviation may happen, and the product is not considered to be defective due to that.
That being said, if the size deviation of your received garment is more than that, please get in touch with our support team via Contact us
We’re proud to offer our customers high-quality products that are made right here in the USA.
We are constantly working on giving you the best possible product. If you have a suggestion for what we can do to become much better, please share your idea with us!
To submit a new idea/option, please let us know by requesting: https://thegumby.com/product/custom-photo-name-blanket-submission-order-request-custom-blanket/. You can also attach some supported images for reference. We would love to hear from you and we want to know what you want to be able to buy at The Gumby!
If you’d like to change your order, please provide your order ID with detailed information via Contact Us. We’ll do everything we can to accommodate your request. But please bear in mind that we cannot change an order once it has entered into production.
Please note: Your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.
Please note: Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.
Unfortunately, we are unable to edit the billing address once an order has been placed. If you receive the confirmation email for your most recent order and the billing address is incorrect but the shipping address is correct, you will still be able to receive your order.